Cancellation & Refund Policy

Shipping Policy

1. What are your shipping rates?

We offer free shipping on all domestic orders above ₹499. Orders below this amount may incur a standard shipping fee.

2. How long will it take to get my order?

It depends on where you are. All orders will be processed in 1-2 business days. Domestic deliveries can be expected in 3-5 business days. Delivery details will be provided in your confirmation email.

3. What shipping courier do you use?

We ship using Bluedart, Delhivery, Ecom Express, Shree Tirupati Courier, DTDC and India Post. We automatically assign the courier based on the location of delivery to ensure a smooth experience for the customer.

4. How do I know when my order has shipped?

You will receive a shipping confirmation email once the order has been placed and this email will have all the details you'll need to track the order. If there are any queries that the email doesn't answer, then you can always reach out to us at

Replacement Policy

At Online99 Shipping , we offer product replacements under the following conditions:

Customers can request a replacement within 2 days from the date of delivery if the product is defective or damaged upon arrival.
If the product is found to be defective or physically damaged, & Parcel opening video the issue must be reported within 24 hours of receipt to be eligible for a replacement.
In case of damaged or defective items, customers must report the issue to our support team. Our team will inspect and confirm the claim within 24 hours of receiving the product at Online99 Shipping.
If the product received is different from what was displayed on our website or does not match the specifications, the customer must notify our support team within 24 hours of delivery.
For replacement requests, the entire product package, including all accessories, must be returned. Our team will arrange for a courier pickup.
Replacements will not be applicable in the following cases:
The customer is dissatisfied with the look or sound quality of a defect-free product.
Physical damage not reported within 24 hours of receiving the product.
🔹 Please note: Online99 Shipping does not offer returns or refunds. However, eligible customers can request a replacement within 2 days of delivery.

Cancellation Policy
At Online99 Shipping we strive to ensure a smooth shopping experience. However, the following conditions apply to order cancellations:

Orders cannot be canceled once they have been processed for shipping.
Same-day delivery orders cannot be canceled.
Orders placed under special occasion offers or limited-time deals are non-cancellable.
For any assistance, please contact our support team.